Shipping policy
Delivery is free, everywhere in India
Shipping is free on every order, to every serviceable PIN code in India. The price you see on the product page is the price you pay: it includes GST and it includes delivery. Nothing is added at checkout — no courier charge, no handling fee, no fuel surcharge.
We currently ship only within India.
When we dispatch
Orders are packed and handed to the courier within 2 working days. Working days are Monday to Saturday, excluding public holidays.
How long delivery takes
We aim to deliver every order within 7 working days of dispatch. Most parcels arrive sooner; 7 working days is the outside figure, not the usual one. Remote PIN codes — the North-East, Jammu & Kashmir, Ladakh, the Andaman & Nicobar Islands and Lakshadweep — sit at the far end of that range.
These are the courier's usual times, not a guarantee. Weather, festivals, local restrictions and strikes push them out, and we will tell you if we know your parcel is caught in one.
Tracking
When your order is dispatched we email and message you the courier's name and the tracking number. Tracking can take a few hours to start showing movement after we hand the parcel over.
If nobody is there to take it
Our courier will try to deliver three times. Please make sure the address is complete and the phone number reaches you — most failed deliveries in India are a wrong flat number or an unreachable phone, not a lost parcel.
After three failed attempts the parcel comes back to us, and:
- if you paid online, we refund you in full through Razorpay, to the account you paid from;
- if the order was cash on delivery and it was refused or went undelivered, no money ever changed hands, so there is nothing to refund. We cancel the sale and issue a credit note against the tax invoice, which closes the order in our books and in our GST returns.
If cash-on-delivery orders to an address are repeatedly refused, we may ask for that address to be prepaid in future. Cash on delivery is offered on every order, at no extra charge — there is no COD handling fee and no minimum or maximum order value.
Damaged or opened parcels
If a parcel arrives torn, wet or already opened, refuse it if you can, and either way photograph it before you unpack and write to us the same day. That photograph is what lets us claim against the courier and replace your order quickly.
Your invoice
A GST tax invoice is issued for every order and sent to you by email. Prices on it are inclusive of GST. If you are buying for a business and need your GSTIN on the invoice, tell us with your order number before we dispatch and we will raise it that way.
Questions about a delivery
Customer care: gobuddysports@gmail.com · +91 99108 80017 · 9:30 AM to 6:00 PM, Monday to Saturday. Closed on Sunday. We acknowledge every complaint within 48 hours and settle it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.
GOBUDDY SPORTS (a partnership firm) · St. Ann's CGHS Ltd., "The Residency", A-11, Plot No. 8-A, Sector 7, Dwarka, New Delhi-110075