Refund policy

These are the terms on which GoBuddy Sports accepts returns. They sit alongside your rights under the Consumer Protection Act, 2019 — nothing here takes those away.

How long you have

You can ask for a return within 10 days of the parcel being delivered. After that we can only help with a manufacturing defect.

The condition we need the garment in

Sportswear is worn next to the skin, so we are strict about this. To be accepted back, the item must be:

• unworn and unwashed, with no stains, odour, perfume or pet hair;
• carrying its original tags, intact and not cut off;
• in its original packaging.

Trying a garment on to check the fit is fine. Training in it is not. If an item comes back used, we will send it back to you and cannot refund it.

How to raise a return

Write to gobuddysports@gmail.com or call +91 99108 80017 with your order number and, if something is wrong with the item, a photograph. We will acknowledge your request within 48 hours and settle it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require. You will get a reference number for the request — quote it in any follow-up.

Getting the parcel back to us

We arrange the reverse pickup and it costs you nothing. There is no reverse-shipping fee, and nothing is deducted from your refund. Keep the item with its tags and, where you still have it, its original packaging; the courier collects it from the delivery address.

If a pickup is not available at your PIN code, send the parcel back yourself to GoBuddy Sports, St. Ann's CGHS Ltd., "The Residency", A-11, Plot No. 8-A, Sector 7, Dwarka, New Delhi-110075, and we will reimburse what the courier charged you. Send us the receipt and the tracking number with your request.

Where the return is our fault — a wrong item, a missing item, a damaged parcel or a manufacturing defect — we bear the entire cost of getting it back, and you pay nothing.

Your refund

We check the item when it reaches us and then refund you.

• Prepaid orders go back through Razorpay to the same card, UPI ID, net-banking account or wallet you paid from. We cannot send the money anywhere else — that is a payment-security rule, not our preference.
• Cash-on-delivery orders are refunded by bank transfer to an account you nominate. We will ask for the account number, the IFSC and the name on the account.

We start the refund within 15 days of the item passing our check. Once it leaves Razorpay it usually reaches a card or bank account in five to seven working days; that last leg is your bank's, not ours, and we cannot speed it up.

Delivery is free and included in the price, so there is nothing to deduct — you get the full amount you paid for the returned item.

Exchanges

We do not offer exchanges. If a size or a colour is not right, return the item for a refund and place a fresh order for the one you want — that way you are not waiting on stock that may be gone by the time the first parcel reaches us.

What we cannot take back

• Anything worn, washed, altered or without its tags.
• Items returned after the window above.
• Items bought as part of a giveaway or promotion that were not paid for.

Nothing else is excluded. No category is off-limits on hygiene grounds — anything we sell can come back under this policy, as long as it is unworn, unwashed and still has its tags.

Cancelling before dispatch

You can cancel any order before it is dispatched and we will not charge you a cancellation fee. Tell us as early as you can — once a parcel is with the courier it has to run its course and come back as a return.

If something goes wrong

If a return or refund is not settled the way this policy says, escalate it to our Grievance Officer, Arjun, Product Head, at gobuddysports@gmail.com / +91 99108 80017.

GOBUDDY SPORTS (a partnership firm) · St. Ann's CGHS Ltd., "The Residency", A-11, Plot No. 8-A, Sector 7, Dwarka, New Delhi-110075